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Return Policy

Items can be returned for online store credit only. We accept returns 14 days from the date of delivery. ITEMS RETURNED AFTER THE 14 DAYS WILL BE CHARGED A 50% RESTOCKING FEE. ANY ITEMS RECEIVED AFTER 30 DAYS WILL NOT BE CREDITED OR SHIPPED BACK TO YOU. Include a note in your package with the Item # (located on your packing slip), your first and last name, email address and reason for return. Items must be unworn, unwashed, and free of smoke, pet dander, perfume, makeup and deodorant. Items must have the original tag and shoes must be in the original box (Shoes must be scuff free. Please do NOT put tape or write on the box. Otherwise, there will be a 50% restocking fee). Shipping is non-refundable unless your item is damaged or we made a mistake. Anything purchased at a DISCOUNTED price is FINAL SALE and is NOT eligible for a return. This includes but is not limited too, FLASH SALE FRIDAY, DOORBUSTERS, SUPER SALE SATURDAY, DEAL OF THE DAY, or any other final sales. All bags/purses, backpacks, Makeup Junkie bags, Lit Handlers, accessories including watch bands & jewelry, hair accessories, phone grips, hats/caps, soaps, personal hygiene items, glasses and undergarments are not eligible for return. (Ineligle items will not be credited or returned to you) 

**Once we receive your item, please allow 5-7 business days for credit to be applied to your Big Star account**

Thank you for shopping Star 147! 

Mailing Address: P.O. Box 582, Valley View, TX 76272